Help and FAQs - Portrait Studio

Lifetouch Online Shop

Where do I locate my session code for the Lifetouch Shop?

Your session code is found in your emailed order summary.

I resent my password, but it is not working

You should receive a password reset link within a few minutes of selecting the ‘Forgot Password’ option. If you do not receive this link, please call our Customer Care Department for assistance at 1-800-893-0572.

I didn’t receive the email to view my images?

You can still log in and view your images. On the log in screen, enter your Session Code that can be found on your Order Detail and your last name. If you would like the email to be resent to you, contact your local studio or call Customer Care Department at 1-800-893-0572.

I am having problems ordering on the Lifetouch Online Shop. Who can I call for assistance?

Our Customer Care Department is available to assist you with your online creations and orders at 1-800-893-0572.

How do I view the rest of my images online?

Any digital images not purchased in studio will be on the Online Shop for 90 days. If you supplied an email address at the time of your session, you will receive a link on your studio paperwork, as well as an email containing a link to view your gallery online.

Am I able to order the rest of my images online?

Yes. View and order digital images to be preserved and downloaded on Shutterfly.

Pricing & Promotional Offers

Where can I find current offers?

Visit our offers page for our current in studio coupons.

How much is a session fee?

Session fees are $14.99 per subject. All session fees are waived for Lifetouch Studio Rewards members.

Do you offer photo print packages?

Yes, we offer a variety of packages.  A studio associate will walk through all the options and help pick the best package that fits your needs.

Do you offer a Military Discount?

As a thank you for those who have served our country, we do have a military discount. Click here to view our current Military Offer. Please bring your Military ID with you to your session.

Do you have a birthday program?

We love birthdays! Sign up here to join the club and receive a special Birthday offer.

Am I able to use more than one coupon or offer during my session?

Our current policy allows only one offer per family per day. Terms and conditions apply. Our Studio Associates will assist you in determining which offer is the best deal for you.

Website Issues/Questions

Where can I find coupon offers?

Once you are on our website, select Offers on the top of the page. There you will find current promotions. 

Can I schedule a photography appointment online?

Yes, you can book a session online here or by contacting your local studio.

Studio Orders or Online Reorder Questions

What should I do if there is a problem with my online order?

You can reach out to our Customer Care department via chat or call 1-800-893-0572 and we can get that taken care of for you.

What should I do if my online reorder hasn’t arrived by the promise date?

You can reach out to our Customer Care department via chat or call 1-800-893-0572 and we can get that taken care of for you. 

How will I know if my order is ready for pick up at the studio?

The studio will provide you with a pick-up promise date at the time you place your order. It is typically 7-10 days after you place the order.

How long does it take to get my online order?

Shipping time for online orders is 7-10 business days; expedited shipping is available for an additional cost.

How do I place a reorder?

To place a reorder, this must be done within 90 days of the session. You can visit the studio where the pictures were originally taken and work with a team member, or you can reorder online by visiting your online account, and selecting the ‘Orders’ tab; select ‘Order More’ to add the previously purchased items directly to you shopping cart.

Do you carry products other than just photo prints?

We have digital products, canvas prints and greeting/announcement cards. View our website for our current product selection.

Am I able to use a studio offer for an online order?

Studio offers are not valid for online orders.

Am I able to ship my online order to the studio?

At this time we cannot ship online orders to a studio for pick-up.

Am I able to change or cancel my order?
  • Studio orders: To change or cancel your order, please contact your local portrait studio. Note: CD or Digital Album orders cannot be refunded after they have been picked-up by the Customer or once the email has been sent.
  • Online orders: To change or cancel your online order, contact our Customer Care team via chat or call 1-800-893-0572. All returns and exchanges must be completed within 60 days of purchase. Note: CD orders cannot be refunded once they have been shipped.

Lifetouch Studio Rewards Membership Questions

What should I do if I misplace my Lifetouch Studio Rewards card?

If you have misplaced your Lifetouch Studio Rewards card, please visit the studio where the membership was purchased. They will have record of your membership and any benefits redeemed. You may also contact our Customer Care Department by calling 1-800-893-0572 and they will be able to help you with any further questions regarding your membership.

What is a Lifetouch Studio Rewards card?

Lifetouch Studio Rewards is a membership savings card available in studio for purchase. Click here for details.

Can I share my Lifetouch Studio Rewards membership with others?

Your family members may visit the studio with you and have their session fees waived, but the original Lifetouch Studio Rewards owner must make the appointment under their name, be present at the session, and pay for the order. They do not have to be photographed in the session.

General Studio Questions

What should I do if I haven't received my emailed order summary?

You may call your local studio and request for them to resend the order information to you, or you may contact our Customer Care Department by calling 1-800-893-0572 and request a new email.

What is your service animal policy?

Service animals are welcome in all studios any time or day of the week. Sessions with service animals can be booked online or over the phone and their session fee is waived.

What is your refund policy?

We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.

What is your privacy policy?
What is a session fee?

A session fee is a per subject charge for everyone who is being photographed in your session. Session fees are free for Lifetouch Studio Rewards members.

What are your studio hours?

Our studio hours vary based upon location. Please contact your local studio for their exact hours. Click here to find the studio nearest you.  

How many pictures will you take?

We typically take between 15-20 different poses, and then enhance those poses to create a variety of additional portraits for you to choose from.

How many people can be photographed in one session?

Our studios are able to accommodate a variety of group sizes, however please contact your local studio for groups larger than 7. For session tips and tricks, click here.

How long does it take to get my order back from the studio?

After placing an order at the studio, it typically takes 7-10 business days to receive your items. You will receive an email receipt which will include your order summary. If you have not received your items by the pick-up date, simply call 1-800-893-0572.

How do I schedule a session?

To schedule a session, click here to book online or please call your local studio.

How do I contact my local studio?

All location details can be found on our Studios page.

Do you photograph pets?

At this time we do not accept pets.

Do you offer props to use during a session?

Many props found on our website are available in the studio. However, props vary by location, so please contact your local studio to see if they have what you are looking for. We also highly encourage our Customers to bring their own props to personalize their session. Check out our prop ideas and inspiration page.

Do you offer outdoor photography?

At this time, we only offer in studio photography.

Do you have a loyalty program?

Yes. If you purchase a Lifetouch Studio Rewards, we will waive session fees for everyone in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our Lifetouch Studio Rewards page for more information.

Do you accept walk-in sessions?

Our studios do not require appointments; however, we highly recommend scheduling a session in advance, especially during our busy holiday season. To schedule a session, click here to book online, or call your local studio. You may also call your local studio to ask about wait time.

Do I have to make an appointment for a photo session?

Walk-ins are welcome! However, we recommend that you make an appointment--especially during the busy holiday seasons. To make an appointment, call the studio nearest your or book online.

Can I schedule more than one session per day?

Our appointment guidelines only allow one appointment per family, per day.

Can I schedule a same day session?

For same day appointments, please call your local studio to schedule. Click here to find studio details.

Am I able to do an outfit change?

We do our best to accommodate any outfit changes. Before your session please contact the studio to talk with a photographer about any outfit changes.

Business Sessions

What is your current business photography offer?

Click here to view our current business photography offer.

How will I receive my digital images from my Business Headshot session?

Purchased digital images will be available on Shutterfly within 48 hours. If you only purchased a few digital images, then your remaining album will be available on our Lifetouch Shop for 90 days.

Do you offer business headshots?

Yes, we offer individual business headshot sessions. 

Am I able to use my images on my social media accounts, business cards, etc.?

All of our high-resolution digital image files contain a copyright release, allowing you to use your photos online as you choose

Digital Image Questions

What is the resolution of the digital images?

All digital images are high resolution and include a copyright release.

What if I didn’t get the digital delivery email?

If you didn’t get an email from your studio inviting you to claim your digital image, you can start the claiming process here. Just enter the email address that you used to make your purchase on and follow the instructions to access your digital image on Shutterfly.

What digital options are available?

Our most popular option is the Digital Album which includes all the images in your session. We also offer a 2-3 digital image option, as well as a single digital image depending on your needs. You also have the option to add-on a physical CD to your digital order for an additional fee. Learn more about Digital Album upgrades.

I purchased digital images and am having problems downloading or opening the images.

Please contact Shutterfly’s customer care for assistance.

How will my digital image order be delivered?

Purchased digital images will be available on Shutterfly within 48 hours. You will receive an email from buybuy BABY Photography by Lifetouch when they are ready on Shutterfly. Your album will be available in our Lifetouch Shop for 90 days if digital images are not purchased in studio

Can I resize my digital images?

Yes, digital images can be resized once downloaded from Shutterfly to fit your needs.

Can I purchase my images digitally?

You can purchase a digital album which allows you to download your images from Shutterfly after your studio session.  You will receive an email from us when your images are available on Shutterfly. This digital album will include the images captured during your session. Any enhancements made at the studio to your photos will not be included unless you purchase a digital album upgrade. You may purchase a CD for an additional fee. Please see your local studio for pricing.

Are my digital images refundable?

Digital Images are non-refundable once you receive your order confirmation email.

Copyright License

What is a copyright license and why do I need one?

Professional photos are copyright protected. All of our High-resolution digital images and CDs contain a copyright license, allowing you to use your photos online or have your photos printed anywhere. We suggest you print the license from the file or the CD, fill it out and take it with you when you are going to have pictures printed. We can offer a copyright license for purchase if you did not buy digital images. We offer copyright licenses for photos that no longer have images available. In the event that you have an old printed photo, there is a $9.99 fee per image. Please contact our Customer Care Department by calling 1-800-893-0572 to obtain a license.

Do my digital images or CD contain a copyright license/Where do I find it?

All of our High-resolution digital image files and CDs contain a copyright license, which allows you to use your photos online or have your photos printed anywhere. We suggest you print the license from the file or the CD, fill it out and take it with you when you are going to have pictures printed at another company.

Can I get a copyright license for pictures I just had taken?

All professional photos are copyright protected. If we have your album available, we can offer you a full digital album for purchase that includes the copyright license.